Request

A Request is an event triggered in MAC by a user or stakeholder to initiate a specific action or change within MAC specific to an application. The request follows a predefined workflow to ensure it is processed efficiently and effectively.

Request Type

• Data Issue:
  • A request to address problems or inconsistencies with data within the application. This could involve data correction, validation, or integrity checks.
  • Any user in Maersk can raise a Data Issue.
  • Only one data issue can be raised at a given point of time.
• Request Ownership:
  • A request to transfer or confirm ownership of an application. This ensures that the correct individual or team is responsible for the application's maintenance and support.
  • Any user in Maersk can raise Request Ownership.
• Onboard Application:
  • A request to add a new application to the MAC. By default application is registered with the application name, ownership info, and other information but is subject to be Rejected by the Owner's reporting Manager.
• Verification:
  • A request to verify the accuracy and completeness of application details or data. This ensures that all information is correct and up-to-date.
  • Its system generates periodic requests.
• Platform Change:
  • A request to make changes to the platform on which the application is hosted.
  • Only the application owner can raise this request.

Request Assignment

Request Type	Primary Assignee	Assignee when Missing Primary
Data Issue	Current Application Owner	Platform Owner
Request Ownership	Current Application Owner	Auto Approved
Onboard Application	Application Owner's Current Reporting Manager	N/A
Verification	Current Application Owners	N/A
Platform Change	Requested Platform Owner	Portfolio's EA